Shipping Policy - Effective January 01, 2024

When you add an item to the cart, shipping costs are automatically calculated based on the package weight and mode of shipping chosen by you. Orders received before Noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Our delivery partners include names like DHL, FedEx, UPS, and TNT.  Though no orders are delivered on Sundays we make sure that you receive your orders at the earliest.

For shipping to destinations within India, we primarily work with Bluedart and DHL. We use FedEx, or EMS for Out of Delivery Areas (ODA). Usually, all our domestic orders are received by our customers within a 5 working day period.

- FREE Shipping is applicable for all orders within India.

- Only for Cash on Delivery (COD) orders an extra charge of Rs. 45 is applicable.

For international shipping, we work primarily with DHL, FedEx, EMS, and Air Mail to deliver our products worldwide. Express service (DHL/FedEx) takes up to 7-10 working days for delivery, EMS Speed Post takes up to 10-12 working days for delivery and Air Mail takes up to 15 days for delivery.

We charge shipping costs as per actuals. We will reach out over email and phone call if there is an extra cost to be incurred because of changing courier/ international charges. Prices may vary based on the country and volumetric weight. However, as a thumb rule, we charge the below:

- FREE Shipping is applicable for all orders above $79.99

- For orders below $79.99 we charge a certain courier charge, which is calculated automatically and added to your cart on checkout. However, this may vary at times because of cross-border transit charges.

It has been notified that the Customs Department in some countries - Qatar, Italy, Spain, Costa Rica, Czech Republic, Israel, and Germany have begun charging an additional amount (around 5% extra) as a customs clearance fee. We at Ivory Natural work with the customs clearance departments of different countries to ensure that the package reaches you as quickly as possible, but in these specific cases, the additional charge will have to be borne by the customer. However, this is not the case with other countries across the globe.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please note that to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@ivorynatural.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Certain types of items including our products cannot be returned, because they are perishable goods or personal goods. We also don't accept returns of custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In case of refunds, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For further information regarding shipping and cancellation policies, see our FAQ section. You can also email us at support@ivorynatural.com and we'll be glad to assist you with your order.